Availability From Monday to Sunday 09:00 - 18:00
At Kalena Adventures, we are committed to delivering your camping gear, fishing gear, hiking gear, and luggage safely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.
We proudly ship worldwide.
Delivery times and costs may vary depending on your location.
Orders are typically processed within 2–4 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Standard delivery times vary by country and region. Estimated delivery times will be provided at checkout.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, natural events, or courier disruptions.
Shipping fees, if applicable, will be calculated and displayed at checkout.
In some regions, additional customs duties or taxes may apply. These are the responsibility of the customer.
Kalena Adventures currently accepts cash on delivery only.
Customers must ensure full payment is made in cash at the time of delivery.
Failure to make payment may result in order cancellation and future service restrictions.
Once your order has been shipped, we will provide tracking details (if available) so you can monitor your delivery status.
Customers are responsible for providing accurate shipping details.
Kalena Adventures is not liable for delays or failed deliveries caused by incorrect or incomplete information.
If a package is returned due to incorrect details, additional shipping charges may apply to resend the order.
If your package is damaged in transit, please contact us immediately at [email protected] with photos of the packaging and product.
In the rare event a package is lost, we will work with our shipping partners to resolve the issue promptly.
For any questions about shipping or delivery, please reach out to us at:
Email: [email protected]